How Much Is Domestic Shipping?
All U.S. standard orders over $100 have Free Shipping (2-8 Business Days)
USPS Priority Mail with tracking (1-3 Business Days): $7
USPS Priority Mail Express (Overnight): $24
How Much Is International Shipping?
USPS Priority Mail International Canada (6-10 Business Days): $35
USPS Priority Mail International (6-10 Business Days): $24 and up
USPS Priority Mail Express International (3-5 Business Days): $40.95 and up
If you would like to request a different shipping method please contact us at email@example.com
Is There Sales Tax?
Sales tax will be added to all purchases shipped to the State of New York.
All International packages may be subject to VAT, import duties and/or taxes. VERANERA ships your package “duties and taxes unpaid”. For more information regarding your country’s custom policies, please contact your local customs office.
What Is the Processing Time?
We normally fulfill our orders the next business day. Any orders received from Friday through Sunday will ship out on Monday
Please make sure that you are using the same billing address and contact information as it appears on your credit statement. If your information does not match up, your order could be delayed or cancelled
When specifying shipping address, please make sure the information is correct, apt. number, zip code, etc or your order will be delayed or cancelled
Can Orders Be Modified or Cancelled?
Once an order is submitted, it cannot be modified or cancelled. Multiple orders cannot be combined. Orders will not be refunded for packages that are not accepted by the recipient upon delivery.
RETURNS & EXCHANGE
How Much Is a Return?
All U.S orders are return free.
What Is the Return Policy?
Items purchased through standard process: We have a 14 day, hassle free return policy. If you aren’t satisfied, you can receive a full refund issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment. We accept returns postmarked within 14 days from the date your order was delivered.
Items purchased through the Home Fitting Room shopping experience: We have a 3 day, hassle free return policy. You can return the items you don’t want, but those items you keep are considered final sale.
Items must be returned in the new conditions they were received or else they are subject to refusal. Please refer to our “Condition of Swimwear Guidelines”.
Shipping charges on expedited orders are not refundable.
International orders are final sale.
Please note that all SALE and DISCOUNTED items are final sale.
How Can I Return a Package?
All orders contain a PREPAID return mailing label. All bags are reusable.
Items purchased through standard process: place your items inside the return bag in which you receive them, remove the paper strip covering the tape, seal the bag and adhere the prepaid return label to the surface of the bag. Please include the invoice and indicate whether you would like to return or exchange the item(s). For exchanges, make sure you include the size or style you would like to exchange your item for. To guarantee the item you want in exchange is available, give us a call and let us know which item you would like so we create a hold on that item.
Items purchased through the Home Fitting Room shopping experience: place your items inside the return bag in which you receive them, remove the paper strip covering the tape, seal the bag and adhere the prepaid return label to the surface of the bag. In the invoice please indicate the items you are returning.
To send the package, simply drop it off at any USPS office location or in a blue USPS mailbox.
How Long Does It Take to Get a Refund?
Items purchased through standard process: Please note that it can take several business days for your refund to be reflected on your credit card statement which will depend on your financial institution. We will notify you by email when the package you returned is received and the refund has been processed.
Items purchased through the Home Fitting Room shopping experience: Items are never charged to your credit card, therefore there are no refunds to be processed.